Question 1

How do I know what size fits me?"

Accepted Answer

On our size chart page, you will find our standard body measurements, which you can compare with your body measurements. In addition, each part in the shop on the product page has its own product measurement table in the product images, which you should definitely look at and compare with your body measurements. If you are still unsure, send us an email to sophia@schneider-esleben.com

Question 2

My favorite part is not available, will it be back?"

Accepted Answer

Many of our bestsellers are returning to the shop on a seasonal basis, with new watercolors. We produce in very small quantities, if a part is not available, it is worth asking us whether the size is available again by returning it, for example.We would be happy to print your favorite watercolor and reproduce it for you. Please contact us for custom-made prices.
sophia@schneider-esleben.com

Question 3

How can I pay?

Accepted Answer

We currently offer various payment options:

• via credit card• via PayPal• via bank transfer (SOFORT and giropay)

Check out our Payment Methods Page to learn more. If you have problems during the payment process, send us an email to sophia@schneider-esleben.com

Question 4

Do you have a store where I can try on your collections or pick up my order?"

Accepted Answer

You are welcome to visit us in the studio by appointment and try on the collections and inspire yourself, we will be happy to advise you. Under Shop Locator you will find all concept stores and boutiques that carry our collection.

Question 5

Can I buy vouchers from you?

Accepted Answer

Sure! You can get vouchers here. You can either print out the voucher yourself or email it directly to the person you want to give as a gift. These are valid for one year.

Question 6

Which countries do you ship to and how much does shipping cost?

Accepted Answer

We ship almost worldwide. You can find all information and conditions on our Shipping page. If you have any further questions, please send us an email to sophia@schneider-esleben.com

Question 7

Do you send packages to Packstations?

Accepted Answer

Yes, in this case we ship to our standard shipping service provider DPD with DHL GoGreen and can therefore only ship to DHL Packstations. If you have any further questions, please send us an email to sophia@schneider-esleben.com

Question 8

Why don't you offer free shipping?

Accepted Answer

Transparency is important to us, so we'd rather show you what shipping actually costs than calculate shipping pro rata for each item. If you are interested in our newsletter, you can register here and receive free shipping on your first order within Germany.

Question 9

How can I return something I don't like?"

Accepted Answer

After you have received your order, you can return the goods to us within 14 days. Once we receive the package, we will process the return and refund you the way you paid. If you paid by bank transfer, please send us your account details (IBAN). Please note that the refund can take up to 14 days. Unfortunately we cannot offer free returns. Please frank your return yourself and gladly with tracking and insurance - not that something else gets lost, for which we unfortunately cannot be held liable.

Question 10

Are your collections certified?

Accepted Answer

Not yet.However, we promise to act as sustainably and transparently as possible in every process and to only use certified organic fabrics for our collections. Under Who made my clothes, you can get to know our producers in Germany, Poland and Lithuania.

Question 11

I would like to work with you! Is the?

Accepted Answer

Thank you very much for your interest. Please send us your unsolicited application to sophia@schneider-esleben.com

Question 12

I would like to book Sophia Schneider-Esleben for a lecture on sustainable fashion or for interviews.

Accepted Answer

Thank you very much for your interest. Please write to us at sophia@schneider-esleben.com

Organic fashion, fair fashion, sustainable fashion, eco fashion, Kassel

Organic T-Shirts • Longsleeves

Häufig gestellte Fragen