Häufig gestellte Fragen

On our size chart (javascript:void(0))page, you will find our standard body measurements, which you can compare with your body measurements. In addition, each part in the shop on the product page has its own product measurement table in the product images, which you should definitely look at and compare with your body measurements. If you are still unsure, send us an email to sophia@schneider-esleben.com(mailto:sophia@schneider-esleben.com?subject=Question on size)

Many of our bestsellers are returning to the shop on a seasonal basis, with new watercolors. We produce in very small quantities, if a part is not available, it is worth asking us whether the size is available again by returning it, for example.We would be happy to print your favorite watercolor and reproduce it for you. Please contact us for custom-made prices. sophia@schneider-esleben.com(mailto:sophia@schneider-esleben.com?subject=Question about custom-made products)

We currently offer various payment options: • via credit card• via PayPal• via bank transfer (SOFORT and giropay) Check out our Payment Methods Page (undefined)to learn more. If you have problems during the payment process, send us an email to sophia@schneider-esleben.com (mailto:sophia@schneider-esleben.com?subject=Questions about the payment method)

You are welcome to visit us in the studio by appointment and try on the collections and inspire yourself, we will be happy to advise you. Under Shop Locator (javascript:void(0))you will find all concept stores and boutiques that carry our collection.

Sure! You can get vouchers here.(javascript:void(0)) You can either print out the voucher yourself or email it directly to the person you want to give as a gift. These are valid for one year.

We ship almost worldwide. You can find all information and conditions on our Shipping page.(javascript:void(0)) If you have any further questions, please send us an email to sophia@schneider-esleben.com(mailto:sophia@schneider-esleben.com?subject=Question about shipping)

Yes, in this case we ship to our standard shipping service provider DPD with DHL GoGreen and can therefore only ship to DHL Packstations. If you have any further questions, please send us an email to sophia@schneider-esleben.com (mailto:sophia@schneider-esleben.com?subject=Question about shipping to Packstation)

Transparency is important to us, so we'd rather show you what shipping actually costs than calculate shipping pro rata for each item. If you are interested in our newsletter, you can register here (javascript:void(0))and receive free shipping on your first order within Germany.

After you have received your order, you can return the goods to us within 14 days. Once we receive the package, we will process the return and refund you the way you paid. If you paid by bank transfer, please send us your account details (IBAN). Please note that the refund can take up to 14 days. Unfortunately we cannot offer free returns. Please frank your return yourself and gladly with tracking and insurance - not that something else gets lost, for which we unfortunately cannot be held liable.

Not yet.However, we promise to act as sustainably and transparently as possible in every process and to only use certified organic fabrics for our collections. Under Who made my clothes,(javascript:void(0)) you can get to know our producers in Germany, Poland and Lithuania.

Thank you very much for your interest. Please send us your unsolicited application to sophia@schneider-esleben.com(mailto:sophia@schneider-esleben.com?subject=Unsolicited application)

Thank you very much for your interest. Please write to us at sophia@schneider-esleben.com(mailto:sophia@schneider-esleben.com?subject=Book an interview / lecture)